Controller and contact
BOLA PROPERTIES is operated by UK BOLA LTD, registered in England and Wales under company number 16283364. Our registered office and business address is 1 Maree Close, Sinfin, Derby, England, DE24 9LL. Email: lettings@bolaproperties.online. Telephone: +447985755055. UK BOLA LTD is the controller of personal information collected through this website. Email lettings@bolaproperties.online with privacy questions or to exercise your rights.
Information we receive
The enquiry form collects your name, email, optional telephone number, subject and message. Our server also processes request information, IP addresses, session identifiers and limited security records. The public form does not collect payment card details, identity documents or tenancy payments. Please do not send unnecessary sensitive information. If documents are needed for a specific arrangement, we explain the appropriate way to provide them separately.
How we use information
We use your details to respond to enquiries, arrange appointments and take steps you request before entering a contract, or perform an existing agreement. Our legitimate interests support proportionate website security and business correspondence, taking account of your rights. We retain required business records to meet legal obligations. We do not treat an enquiry as marketing consent or use advertising trackers. Where a separate purpose requires consent, we explain it and how to withdraw consent.
Recipients
Authorised people working for the company can access information needed to handle your request. Hosting, email and IT service providers may process it on our behalf. We may disclose information where required by law or necessary for legal claims. We do not sell your personal information. Before information is used for additional property-specific processing, we provide the relevant details.
International processing
Service providers may process information outside the UK. Where this happens, applicable transfer safeguards, such as an adequacy arrangement or approved contractual safeguards, are required. Contact us for details of the providers and safeguards relevant to your information.
Retention
General enquiry records are normally retained for up to 12 months after resolution. Contract and business records are normally kept for six years where needed for accounting or legal purposes. Records needed for an active dispute or a mandatory retention period may be retained longer. Temporary rate-limit records expire after the relevant security window; routine server logs are reviewed for rotation within 30 days. Retention reviews are carried out by the company.
Your rights
Depending on the circumstances, you may request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. These rights have conditions and exceptions. You can withdraw consent without affecting earlier lawful processing. We normally respond within one month, subject to permitted extensions and proportionate identity checks. You may complain to the UK Information Commissioner at https://ico.org.uk/make-a-complaint/. You do not have to contact us first.
Security and other information
Administration access is password-protected and our forms use security checks. No system or transmission is completely secure. This website is not directed at children and we do not knowingly seek their information. We do not make solely automated decisions with legal or similarly significant effects through the enquiry form. Contact details are needed to answer your request. We update this policy when processing changes and show the revision date on this page.